About LifeBank
LifeBank is a healthcare technology and logistics company that’s in the
business of saving lives. We believe that no African should die from a
shortage of essential medical products at the hospital level, and we are
on a mission to solve this. LifeBank is currently working on the blood
shortage problem in Nigeria by connecting hospitals to blood banks, and
blood banks to donors. We do this by hosting blood drives and by
delivering blood in less than 55 minutes, in a WHO and EU recommended
coldchain, to hospitals.
Job Description for Customer Service Officer at LifeBank
About the role
The customer service representative will be the first line of contact
for LifeBank customers. The role will handle customer enquiries and
resolve complaints through the call center.
Key Responsibilities
- Answer calls, emails and web chat enquiries from prospective customers
- Provide customers with accurate product and service information
- Receive orders and schedule dispatch of blood and blood products
- Establish priorities and sequences for the ordering, processing and dispatching of customer requests
- Ensure compliance with set standards of customer service when conversing with clients
- Help achieve sales objectives by making telesales and utilizing upselling opportunities
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Escalate complex issues to more experienced call center operators for proper resolution
- Maintain records of inquiries or complaints as well as logs of interaction with customers
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Go the extra mile to build and maintain positive trust relationship with clients
- Perform all other duties as assigned
REQUIREMENTS
Educational Qualification
BSC or HND in
- Mass Communication
- Any related discipline
Experience
- 1-2+ years in a customer service or similar role.
Skills and Abilities
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- High proficiency in MS office suite
- Must be able to prepare management reports and correspondence
- Good knowledge of administrative and clerical processes
- Good stress and time management skills
Personal Attributes
- Highly organized and detailed
- Passion for people
- Very tech savvy and knowledgeable of current trends
- Loves to talk and socialize
- Has high energy levels
- Attention to detail
- Technology industry awareness
Work Environment
- Work in the office on a shift system
- Spend most of the working time at a computer wearing a telephone headset.
REPORTING RELATIONSHIPS
- Will report to the Operations Lead
How to Apply
To apply for this job, kindly send your C.V and portfolio to
team@lifebank.ng
Job Description For Junior Front-End Developer
About the role
The front-end developer is responsible for the overall application
experience for LifeBank visitors. She/he will implement visual design
elements that users will see when they interact with all LifeBank
platforms. Aligning LifeBank’s business goals with technology is also
a key task of the role.
Key Responsibilities
-
Develop and ensure that user-facing features are friendly and easy
to use
-
Collaborate with other units to design and create new features for
LifeBank applications
-
Execute all visual design stages from concept to final hand-off to
back end developer
-
Create wireframes, storyboards, user flows, process flows and site
maps to effectively communicate interaction and design ideas
-
Design and create mockups and user journeys for a wide range of
devices (desktop, tablet, phone)
- Review user feedback and iterate the user interface
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Build reusable code and libraries for future use
-
Stay up-to-date with the latest UI trends, techniques, and
technologies
- Perform other IT tasks as assigned
REQUIREMENTS
Educational Qualification
-
Bsc/HND in Computer Engineering/ Science or Any related discipline
Experience
-
2-3 years experience in a similar role with portfolio to show
Copywriting ability a plus
Skills and Abilities
-
Able to connect the dots between business needs, innovation and
design
-
In-depth knowledge and understanding of the entire web development
process
- Strong proficiency in image authoring tools such as Photoshop
-
Proficient understanding of cross-browser compatibility issues and
ways to work around them
- Have impeccable visual and design skills
- Proficient knowledge of JavaScript frameworks
- Good understanding of SEO principles
- Ability to solve problems creatively and effectively
- Excellent organizational and time management skills
- Familiar with front-end and back-end programming language
- Good written and verbal communication skills
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
Personal Attributes
- Must love design and be artistically inclined
- Have an eye for detail
- Love to color outside the box
- Have a deep desire to work in the start up industry
- Technology industry awareness
- Highly organized and detailed
- Passion for people
Work Environment
- Work in the office
- Work with computers
- Will be required to write reports
Reporting Relationships
- Will report to the Tech Lead
How to Apply
To apply for this job, kindly send your C.V to
team@lifebank.ng
